FAQ's

1. What products does your store offer? We offer a wide range of products tailored to create a peaceful sleep environment for babies. Our selection includes baby sleepwear, crib accessories, swaddles, soothing toys, and more.

2. How can I place an order? Ordering is easy! Just browse our product categories, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details.

3. What payment methods do you accept? We accept major credit cards, debit cards, and PayPal for secure and convenient payments.

4. Can I track my order? Yes, absolutely. Once your order is shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your package.

5. How long does shipping take? Shipping times vary based on your location. Generally, orders are processed within 1 business day and shipped via standard/express shipping. You can find more details on shipping times during the checkout process.

6. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.

7. What if I'm not satisfied with my purchase? We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer support within 14 days of receiving your items. To be eligiable for return your item must be unused and in the same condition that you recieved it. It must also be in original packaging. To organise a return simple contact babybedtimes.com

8. How do I contact customer support? You can reach our customer support team by emailing us at babybedtimes@gmail.com or by using the contact form on our website. We strive to respond within 24 hours.

9. Do you have a sizing guide for your products? Yes, we provide sizing information for our products to help you choose the right fit for your baby. You can find this information on the product pages.

10. How do your charitable contributions work? We're proud to give back with every purchase! A percentage of every sale is donated to a reputable baby charity. We believe in making a positive impact on the lives of little ones in need.

11. How can I stay updated on your latest products and promotions? To stay informed about our latest products, special offers, and promotions, subscribe to our newsletter. You can also follow us on social media for regular updates.

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.

FAQ's

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